Private Student Loan Facts
Brought to you by the Consumer Bankers Association
“Private Student Loan Facts delivered everything they promised. Our customer satisfaction levels are at an all-time high!”
TESTIMONIALS
- On-site audits
- Service benchmarking
- Fresh Start training
- Call center outsourcing
- KPI measurement
- Legal compliance
OUR SERVICES
OUR CONSULTANTS HAVE BEEN EVERYWHERE – RETAIL TO WALL STREET.
Our professional staff includes four MBAs, a certified sales process engineer, and a customer retention expert. We have special expertise in Web sales, insurance, and healthcare.
SEASONED PROS
We identify technology, training, and processes to take your service team to the next level.
Once we have executive buy-in, we oversee the implementation process from start to finish.
Private Student Loan Facts monitors Key Performance Indicators at 3-week intervals, adjusting strategies as needed.
Private Student Loan Facts uses surveys, interviews, and observation to conduct a comprehensive service audit.